Services
Springfield House, Laurelhill Business Park, Stirling, FK7 9JQ Tel No: 01786 406448
Whether your business is Windows, Linux or Mac based ComTech can help with either ad-hoc or monthly support.
Our MONTHLY IT support packages start at £10 per system per month while PAY AS YOU GO support is charged at a rate of £40 /hr.
Our Managed Services Packages
Managed services allows you to get on with running your business without the hassle of worrying about your IT. Why spend your valuable time taking those backups when you could be signing that new contract. Sign up with ComTech and let us worry about your IT so you don’t have too.
LEVEL 1 SUPPORT – Remote Monitoring
- Remote monitoring of your systems (we will watch your systems in real time and sort issues before you realise they were there)
- 3 hrs of remote support per system FREE each month
- Service Level Agreement (SLA) of 4 hours
- Monthly rolling contract with no long term tie ins
- Level 1 support costs just £10 per system per month
LEVEL 2 SUPPORT – Server Monitoring and Maintenance
- Remote monitoring of your server (as per Level 1)
- Unlimited onsite and remote support to rectify any issues with your server.
- Service Level Agreement (SLA) of 4 hours
- Monthly rolling contract with no long term tie ins
- Level 2 Support costs just £40 per server per month
LEVEL 3 SUPPORT – “The Full Monty”
- Remote Monitoring of your systems (as per Levels 1 and 2).
- Unlimited on-site support per month
- Unlimited remote and telephone support
- Service Level Agreement (SLA) of 4 hours
- Includes upgrading your systems, moving hardware and installing new systems to your network.
- Monthly rolling contract with no long term tie ins
- Level 3 support costs just £20 per system per month
NOTE:
None of the above packages include any hardware costs as this will be the responsibility of the client.
